Frequently Asked Questions
Everything you need to know about bringing ORCA quality into your home.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture pieces are processed within 2-3 business days and delivered via white-glove service within 7-14 business days depending on your location.
Do you offer a warranty on ORCA home products?
Yes, all ORCA products come with a limited 1-year warranty covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home decor and textiles?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
At ORCA, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfect for your space.
How can I track the status of my large freight delivery?
Once your order leaves our warehouse, you will receive a tracking link via email. Our freight partners will also call you 24-48 hours in advance to schedule a delivery window.